our privacy policy.
Who we are
REAL CIC is the data controller for personal information collected through this website and through direct contact with our team. If you have any questions about this policy or about how we handle your information, contact us at enquiry@realcic.co.uk.
What information we collect
We may collect the following information:
Information you give us directly, such as your name, email address, organisation, and the content of any message you send us through the contact form or by email.
Information collected automatically when you visit the website, including your IP address, browser type, device information, and pages visited. This is collected through cookies and analytics tools (see Cookies, below).
We do not currently collect personal information about young people through this website. When programme delivery begins, we will publish a separate privacy notice covering participant data, parental consent, image and video consent, and safeguarding records.
How we use your information
We use the information you give us to:
Respond to your enquiry or message
Communicate with you about partnerships, funding, commissioning, or referrals
Send you updates about REAL's work, where you have asked to receive them
Improve our website and understand how it is used
We will not use your information for marketing without your consent, and we will not pass your information to third parties except as set out in this policy.
Legal basis for processing
Under UK GDPR, we process your personal information on the following bases:
Consent, where you have agreed to receive updates from us
Legitimate interests, where we are responding to your enquiry or maintaining a working relationship with a partner organisation
Legal obligation, where we are required to retain certain records (for example, for accounting or safeguarding purposes once delivery begins)
How we store your information
We store information securely using Microsoft 365, hosted in the UK. Access is limited to REAL CIC team members who need it to do their job. We retain personal information only for as long as necessary, and in line with our data retention schedule.
Sharing your information
We do not sell or rent personal information. We may share information with:
Service providers who help us operate the website and our work (for example, email and hosting services), under written agreements that protect your data
Funders or commissioners, where we have your consent or are required to report on a project you are involved in
Statutory authorities, where required by law
Your rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you
Ask us to correct information that is inaccurate
Ask us to delete information, where there is no legal reason for us to keep it
Object to certain types of processing
Withdraw consent at any time
Complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we have handled your information
To exercise any of these rights, contact us at info@realcic.co.uk.
Cookies
This website uses cookies to function and to help us understand how visitors use the site.
You can control cookies through your browser settings or using the cookies pop up on this site.
Contact
For any questions about this policy or your information, contact us at enquiry@realcic.co.uk or using our contact form.